FAQ

Welcome to the PokiauraJP FAQ
At PokiauraJP, we know collectors value transparency, speed, and authenticity. That’s why we’ve gathered the most common questions and answered them in one place. Our goal is to give you peace of mind while you shop for your favorite Pokémon collectibles.

Product Authenticity

Are your products authentic?
Yes. Every product sold by PokiauraJP is 100% genuine and factory-sealed. We carefully source from trusted suppliers to ensure collectors receive authentic items only.

Orders & Payments

How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. We accept secure payments through credit/debit cards, PayPal, and Shopify Payments.

Can I cancel my order?
Orders can be canceled within 12 hours of placement. After shipping, cancellations are not possible.

Shipping & Delivery

How long does shipping take?
Domestic: 5-10 business days.
International: Varies by destination (usually 7-21 business days).

Do you provide tracking?
Yes. Every order comes with a tracking number sent to your email.

Returns & Refunds

What if my order arrives damaged?
Contact us immediately with photos. We will offer a replacement or refund per our Return & Refund Policy.

Can I return opened products?
No. To protect collectors, we only accept returns on unopened, factory-sealed products.

Didn’t find your answer? Contact us anytime - we’re here to help!