Return & Refund Policy

Your satisfaction is our priority. While we specialize in sealed, authentic products, we know issues can arise. That’s why PokiauraJP’s Return & Refund Policy is clear, fair, and designed to protect collectors.

Eligibility for Returns

Items must be unopened, factory-sealed, and in original condition.

Returns must be initiated within 14 days of delivery.

Damaged or Incorrect Orders

Contact us within 48 hours of delivery with photos.

We will provide replacement options or issue a refund.

Refunds

Approved refunds are issued to your original payment method.

Processing may take 5–10 business days depending on your bank.

Exclusions

Opened products cannot be returned.

Clearance/sale items are final sale.

We treat every customer with fairness and respect - because collecting should always feel secure.