Privacy Policy
At PokiauraJP, protecting your personal information is a responsibility we take seriously. Your trust is at the core of our business, and we are committed to handling your data with transparency, care, and security.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or make a purchase. Because our store is powered by Shopify, some information is also processed by Shopify to help us provide a secure and seamless shopping experience.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When you use our website or make a purchase, we may collect the following categories of information:
Contact details: Name, billing/shipping address, phone number, email.
Order and transaction details: Items purchased, returns, exchanges, payment confirmations.
Payment information: Processed securely by trusted payment providers (we never see or store your full card details).
Account information: Username, password, preferences, saved addresses (if you create an account).
Technical data: IP address, browser type, device info, cookies, browsing activity on our site.
Communications: Messages you send us (e.g., customer support).
We collect this information either:
Directly from you (e.g., during checkout or when contacting us).
Automatically through cookies and similar technologies.
From trusted service providers and partners who help us operate the store.
How We Use Your Information
We use your personal information to:
Fulfill orders & provide services: Process and ship purchases, handle returns, and send order updates.
Customer support: Answer questions and resolve issues.
Personalization: Remember your preferences, recommend products, and improve your shopping experience.
Marketing (with consent): Send promotions or show relevant ads based on your activity.
Security & fraud prevention: Detect and prevent fraud, protect your account, and keep transactions safe.
Legal compliance: Meet regulatory or legal obligations when required.
Data Protection & Security
Payments are encrypted and processed via Shopify or other secure providers.
We do not store or have direct access to your complete card details.
We use industry-standard safeguards to protect your information, but no system is 100% secure.
Sharing of Information
We do not sell your data. We only share information when necessary to operate our business:
With Shopify (our e-commerce platform).
With carriers, payment processors, and IT providers to process orders.
With advertising partners, to show you relevant ads (may be considered “sale” or “sharing” under certain U.S. state laws).
When required by law or to protect our rights.
Targeted Advertising & Privacy Choices
Some data may be shared with advertising partners to deliver personalized ads.
Depending on your location, you may have the right to opt out of targeted advertising or data “sales.”
If you enable Global Privacy Control (GPC) in your browser, we will honor it as an opt-out request.
You can manage cookie settings in your browser or via our website’s cookie banner.
Cookies & Tracking Technologies
We use cookies and similar tools to:
Improve site performance and remember your preferences.
Enable checkout and security features.
Provide relevant advertising.
You can disable cookies in your browser, but some features may not work as intended.
Children’s Data
Our Services are not intended for children under 16, and we do not knowingly collect their data. If you believe a child has provided us with personal information, please contact us to have it deleted.
International Data Transfers
Since our store runs on Shopify, your data may be transferred and stored outside your country (including the U.S., Canada, or EU). When this happens, we rely on approved legal mechanisms (such as Standard Contractual Clauses) to protect your data.
Your Rights & Choices
Depending on your location, you may have the right to:
Access and request a copy of your data.
Request deletion or correction of inaccurate data.
Opt out of targeted advertising or certain data uses.
Withdraw consent (if we rely on consent for processing).
If you are in the EEA or UK, you also have the right to:
Object to or restrict certain processing.
Lodge a complaint with your local data protection authority.
To exercise your rights, email us at bella.un333@gmail.com. We may need to verify your identity before processing requests.
Third-Party Links
Our site may link to other websites (e.g., social media or partners). We are not responsible for their privacy practices-please review their policies separately.
Retention of Information
We retain your personal information only as long as necessary to:
Fulfill your orders.
Provide services.
Meet legal obligations.
Resolve disputes and enforce agreements.
Changes to This Policy
We may update this Privacy Policy as needed. If changes are significant, we will post an updated version with a revised “Last Updated” date.
Contact Us
If you have questions, complaints, or want to exercise your privacy rights, contact us at:
bella.un333@gmail.com
PokiauraJP is the data controller of your information.